Once we receive the order, we ship within 24 hours. Once the order is placed, it is not possible to cancel. We ship all across the US for a flat rate of $9 through FedEx. We do ship to Canada for a flat rate of $24, Europe for a rate of $45 (Belgium, Denmark, Finland, France, Germany, Holland, Italy, Norway, Portugal, Spain, United Kingdom) as well as Australia, Hong Kong, and Japan for $65. If you do not see your country listed please feel free to contact us through our contact form for further potential arrangements.
In order to return items, the following conditions must be fully met:
- The item(s) must not have been worn, used, altered, washed or damaged.
- The label(s) must still be attached to the item(s)
- The item(s) must be returned in their original packaging
- Returned item(s) must be sent back within 14 (fourteen) days after the date of receipt.
- The returned item(s) must be sent to SIERRA JULIAN in a single delivery. SIERRA JULIAN reserves the right not to accept products belonging to a single order returned and delivered at different times.
Once the item(s) are returned to our facility, SIERRA JULIAN will refund the sums already paid ( excluding any promotional discounts and shipping cost ) if the conditions of returns stated above are exercised within conformity.
In the event that your return does not comply with the terms and conditions, you will not be entitled to any refund of the sums already paid to SIERRA JULIAN. Nevertheless you will be entitled, at your own expense, to receive the items in the condition in which they were sent back to SIERRA JULIAN.
If you do not wish to receive the items in the condition in which they were sent back to SIERRA JULIAN, SIERRA JULIAN will be entitled to withhold the items and to withhold the sums already received.
After 14 days of purchase, a sale is final. No returns accepted.
Items purchased on sale are FINAL SALE and are not returnable. No returns will be accepted.
We do recommend shipping returns using DHL, FedEx or UPS as the packages are trackable. If you need any further information, you can contact us by our contact form or by phone at (212) 695 9300, Monday to Friday, between 10:00 am and 6:30 pm.